Course Description In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. ITIL covers five core disciplines: Service Strategy Service Design Service Transition Service Operations Continual Service Improvement These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM. What You'll Learn Key concepts of ITIL Important principles for improving IT operations Vital processes and functions Practical guidance for applying ITIL to everyday IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources Who Should Attend Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions. Prerequisites: Familiarity with IT terminology and IT-related work experience are recommended. Course Outline: Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class. Lesson 1: Service Management Defined IT services and what they really do How IT services deliver value to customers Value and importance of IT service management Lesson 2: ITIL Introduction Good practices Ease ITIL adoption ITIL qualification scheme, bodies, and certifications Lesson 3: Service Strategy Design, develop, and implement service management Service management as a strategic asset Setting objectives and expectations Identify and select prioritization opportunities Lesson 4: Service Design Design and develop services Develop processes Design principles and methods Convert strategy into services Lesson 5: Service Transition Develop and improve capabilities Improved methods for transitioning new and changed services into operation Manage the complexity related to changes Prevent undesired results while enabling innovation Lesson 6: Service Operation Effectively and efficiently deliver support services Ensure value to customer and service provider Maintain stability while allowing for change Organize to improve IT support to customers Lesson 7: Continual Service Improvement Create and maintain value for customers Importance of better design, introduction, and operation of services Improving service quality, business continuity, and IT efficiency Link improvement efforts to strategy, design, and transition Lesson 8: Exam-Taking Tips Important techniques to help you pass your exam Lesson 9: Practice Exams In-class and take-home exam preparation Simulated exam Price: $2,295.00 Duration: 3 days Time: 8:30am - 5:00pm Contact: Cari Jones, Corporate Account Manager Email: CariJ@fmctraining.com Phone: 407-354-4866 FUTURE MEDIA CONCEPTS, INC., the nation's premier digital media training center, provides manufacturer-authorized training in all areas of digital media including digital video and film editing, web design and development, sound design, DVD authoring, 3D animation, motion graphics, desktop publishing, architectural and mechanical design and Mac IT. FMC is an authorized training provider for Adobe, Apple, Autodesk, Avid, Boris FX, Digidesign, NewTek and Softimage. Founded in 1994, FMC has training centers located in New York, Boston, Philadelphia, Washington DC, Orlando, Chicago and Dubai. www.fmctraining.com